87.5%
Overall Satisfaction
ā +5.2% from last month
15,847
Total Feedback Today
ā +12% from yesterday
2,156
Active Devices
ā 45 new installations
4.2/5
Average Rating
ā +0.3 improvement
Satisfaction Distribution - Last 30 Days
š Achievement Unlocked! Overall satisfaction has reached 87.5% - the highest in 6 months! Excellent performance across all sectors.
ā ļø Action Required: Transport Office - Sector 15 showing declining satisfaction (62%). Immediate review recommended.
Government Office Performance
82.3%
Government Avg Satisfaction
856
Active Government Devices
6,842
Daily Feedback Count
3.9/5
Average Rating
Top Performing Government Offices
| Office Name | Satisfaction % | Feedback Count | Trend | Status |
|---|---|---|---|---|
| Passport Office - Thrissur | 94.2% | 1,247 | ā +2.1% | Excellent |
| Municipality Office - Zone A | 89.6% | 856 | ā +1.8% | Excellent |
| Revenue Office - Collectorate | 85.4% | 943 | ā 0.2% | Good |
| RTO Office - Main Branch | 78.9% | 654 | ā -1.5% | Good |
| Transport Office - Sector 15 | 62.3% | 432 | ā -8.2% | Needs Attention |
Retail & Commercial Sector
91.7%
Retail Avg Satisfaction
1,245
Active Retail Devices
8,965
Daily Customer Feedback
4.6/5
Average Rating
Retail Performance by Category
Shopping Malls
94.2%
Restaurants & Food Courts
89.8%
Supermarkets
87.5%
Local Shops
76.3%
Hospitality Sector Performance
93.4%
Hospitality Avg Satisfaction
324
Hotels & Resorts
2,845
Guest Feedback Daily
4.7/5
Average Rating
Top Performing Hotels
| Hotel Name | Location | Satisfaction % | Reviews Today | Category |
|---|---|---|---|---|
| Grand Palace Hotel | Thrissur Central | 97.8% | 145 | 5-Star |
| Comfort Inn Express | Railway Station Road | 94.5% | 89 | 3-Star |
| Heritage Homestay | Shakthan Thampuran Palace | 92.1% | 67 | Heritage |
Detailed Analytics & Insights
Hourly Feedback Pattern - Today
89.2%
Response Rate
ā Excellent engagement
2.3 sec
Avg Response Time
ā Consistent
156
Improvement Actions
ā Based on feedback
ā¹2.4L
Cost Savings
ā Through improvements
š” AI Insight: Peak satisfaction times correlate with lunch hours (12-2 PM) when staff are most energetic. Consider staff rotation strategies for consistent service quality.
Executive Summary Reports
Monthly Performance Summary
Key Achievements This Month:
- ā Overall satisfaction increased by 5.2% reaching 87.5%
- ā Government sector showed 15% improvement in response time
- ā Retail sector maintained 91%+ satisfaction for 3rd consecutive month
- ā Hospitality sector achieved highest-ever satisfaction at 93.4%
- ā 45 new devices deployed across 12 new locations
Action Items for Next Month:
- š Review and improve Transport Office - Sector 15 operations
- š Implement staff training program for offices below 80% satisfaction
- š Deploy 25 additional devices in high-traffic areas
- š Launch citizen awareness campaign about feedback system
- š Integrate feedback data with performance management systems
Impact Metrics:
Citizen Engagement: 15,847 daily responses
Service Improvements: 156 actions taken
Cost Savings: ā¹2.4 Lakhs through efficiency
Staff Recognition: 23 employees awarded
Process Improvements: 12 policies updated
Transparency Index: 94% information availability