Refund, Cancellation & Shipping

1.Subscription plans — cancellation & refunds

• Meghavani offers a free plan with usage limits and paid plans with higher or unlimited limits. Prices are shown in the app or website in Indian Rupees (₹), inclusive or exclusive of taxes as indicated at checkout.
• Paid plans are billed in advance. Where you enable auto-renewal (for example via UPI AutoPay), the plan renews automatically each period until you cancel.
• You can cancel renewal at any time from the app. Cancellation stops future charges; you keep access to paid features until the end of the current paid period.
• Subscription fees already paid are generally non-refundable, including for unused time in a billing period, except where a refund is required by law or where we have clearly stated otherwise (for example, a promotional trial).
• If a renewal payment fails, your account may move to the free plan and its limits.

2.Meghavani devices — orders & payment

Meghavani devices (such as the Meghavani IP Speaker) may be offered for pre-order or purchase. When you place an order, we confirm the price, taxes and any shipping charges before payment. An order is accepted once payment is received and we confirm dispatch. You may cancel a device order for a full refund any time before it is dispatched by contacting us.

3.Shipping & delivery

• We currently ship within India.
• Orders are usually dispatched within 5–7 business days of confirmed payment (pre-orders ship as per the timeline stated at the time of order).
• Delivery time depends on your location and the courier, typically a few additional business days after dispatch.
• Any shipping charges are shown at checkout. Where tracking is available, we share it after dispatch.

4.Device returns, replacement & warranty

Damaged or defective on arrival

If a device arrives damaged, defective or not working, contact us within 7 days of delivery with your order details and a photo or short description. After verification we will repair or replace it, or if that is not possible, refund it.

Warranty

Devices carry a 12-month warranty from the date of delivery against manufacturing defects. The warranty does not cover damage from misuse, accident, unauthorised repair, liquid, power surges, or normal wear and tear.

Change-of-mind returns

Because devices are configured for use, we are unable to accept change-of-mind returns of a used or set-up device unless required by law. Unopened devices may be returned before setup at our discretion; return shipping may be borne by the customer.

5.How refunds are made

Approved refunds are made to your original payment method. Refunds are usually processed within 5–7 business days of approval; the time for the amount to reflect in your account depends on your bank or payment provider.

6.Contact us

For cancellations, refunds, shipping or warranty:

• V-ROBOTICS
• Software Technology Park, NIDA, Kanjikode, Palakkad 678621, Kerala, India
• Email: vrobotics@gmail.com
• WhatsApp: +91 90745 07122
• Web: vrobotics.in